The Power of Communication in Leadership and Why it Matters
43% of employees lost trust in leadership due to poor communication.
13% of employees agree that management communicates effectively with the rest of the company.
97% said communication from their managers impacts their efficacy and efficiency on a daily basis.
96% said they would like a more empathetic approach to leadership communications.
Source: Simon & Simon – 20 Workplace Communication Statistics 2024
What Drives Job Satisfaction, According to Employees:
Active Listening
The 5 Levels of Listening
- Ignoring – not listening at all
- Pretend listening –using the right body language but not listening
- Selective listening – only listening to the bits that you want to
- Actively listening – paying attention and listening to everything
- Empathetically listening – listening to understand and listening to what is not being said
The 6’Cs of Communication
Clear: simplicity, structure, consistency
Concise: focused and to the point
Credible: knowledgeable and well-informed
Correct: precise and factual
Compelling: Engaging, persuasive, and impactful
Caring: Empathetic, respectful, supportive
What is Emotional Intelligence?
Emotional intelligence is a set of skills that help us act intelligently with our emotions, enhancing our decisions, behaviour and performance.
Reacting Vs. Responding
Communication Styles
Most Common Barriers to Communication:
• Reluctance to communicate
• Reluctance to listen
• Unclear message
• Wrong medium is used for communication
• Lack of sensitivity
• Communication is not directed
• Poor environment
• Lack of time
• No checking for understanding
• Language/accent/cultural difficulties
10 Summary Points for Creating a Culture of Engagement
- Enhance your recruitment and selection efforts
- Improve your employee onboarding experience
- Engage your workforce by empowering your managers first
- Invest in learning and development for your managers
- Focus on your culture – create opportunities for teamwork, collaboration and community building
- Create clear opportunities for growth, learning and development
- Empower your employees by encouraging a “speak up” culture
- Ensure consistent, transparent communications
- Create an emotionally and culturally intelligent
culture - Ensure there is equity, diversity and inclusion within your teams
“To effectively communicate, we must realise that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”
Tony Robbins
Taking the next steps…
Join us for our Leading with Emotional Intelligence 6 part programme commencing November 2024: CLICK HERE
Find out more about our Insights Discovery profiles here: CLICK HERE
Find out more about our Coaching offering here: CLICK HERE