When was the last time you asked a question to understand rather than to respond?
Leaders are often rewarded for having the answers, not for asking the questions. Voltaire once said, “Judge a person by their questions rather than their answers.” The questions we ask often reveal our mindset. Are we asking to understand and learn from others, or simply to confirm what we already believe?
It’s easy to make assumptions, especially in a busy workplace. We think we know why someone is behaving a certain way, what they mean, or what the best solution might be. Assumptions can lead to misunderstandings, missed opportunities, and damaged relationships.
Curiosity encourages us to take a different approach. Instead of assuming, we ask. Instead of jumping to conclusions, we seek to understand.
Asking questions is only part of the picture. Genuine curiosity also means listening with the intention of understanding, rather than the intention of answering. When people feel truly heard, they are more likely to contribute more openly, share ideas and raise concerns.
This helps create trust and psychological safety, where individuals feel comfortable speaking up without fear of judgement. Taking the time to understand another person’s perspective sends a simple but powerful message: you matter. When people feel valued and understood, they’re more likely to engage, contribute and bring their best selves to work.
If curiosity starts with a desire to understand others, there are several simple ways we can bring that mindset into our everyday conversations:
- Replace assumptions with questions
Before forming a conclusion, ask yourself, “What information might I be missing?” - Ask open questions
Try questions that start with what, how or tell me more about… to encourage deeper conversations. - Listen for understanding
Focus on what the other person is saying rather than preparing your response while they’re talking. - Seek out different perspectives
Make a conscious effort to speak to people whose experiences, backgrounds or opinions differ from your own. - Get comfortable saying “I don’t know”
Curiosity starts with recognising that there’s always more to learn. - Pause before offering solutions
Ask a follow-up question first. Sometimes understanding the issue fully is more valuable than providing an immediate answer.
So, if you were judged by your questions rather than your answers, what would they reveal?
